The Basics
A: We’re a Kolkata-born fashion label started by three girls: Ankita, Aarchi, and Ayanna. We believe premium style shouldn’t come with a premium price tag, so we create handcrafted, statement pieces that feel elevated without draining your wallet.
A: It started as Ankita Kumari Singh’s initials, ngl. But it grew into something bigger: Always Keep Shining. Confidence >> price tags, always.
A: 100% designed and handcrafted in Kolkata, India. No shortcuts.
A: Because real humans hand-make this stuff, not machines. Tiny variations in placement, texture, or finish = proof it’s actually handmade and not mass-produced in a factory somewhere. That’s a feature, not a flaw.
Ordering & Paying
A: Cards, UPI, net banking, wallets, basically whatever’s easiest for you at checkout. All secure, don’t worry.
A: Yep, all prices are in Indian Rupees, and tax is already baked in unless we say otherwise.
A: Rare, but if it happens (human/tech error), we’ll cancel the order and refund you in full. No stress.
A: Yes, you do need an account, logged in with your mail ID and phone number.
Shipping Season
A: Everything’s handcrafted, so we need 9–10 business days actually, to make your piece before it even leaves the building. Another 3–7 business days, depending on where you are and which courier is handling it. Good things take time.
A: Yes, bestie. Free shipping on all prepaid orders in India. If there’s an extra COD fee, it’ll show up at checkout, no surprises.
A: We’ll slide into your email/SMS with a tracking link the second it ships.
A: Sometimes weather, holidays, courier chaos, or festive season rush slows things down, totally out of our hands, but we’ll keep you posted either way.
A: Please double-check before placing your order. We can’t fix missed deliveries caused by wrong/incomplete addresses on our end.
A: Not guaranteed. They might ship separately depending on stock and production timing.
Returns & Exchanges
A: Refer to the Return & Exchange Policy of AKS.
Taking Care of Your Pieces
- A:Hand wash inside out
- Mild detergent only
- Don’t scrub directly on embellishments
- Dry in shade, not direct sun
- Skip ironing over embroidery/embellished spots
A: Sadly, that won’t count as a manufacturing defect — proper care = longer life for your embellishments, promise it’s worth it.
Privacy Stuff (the boring but important part)
A: Yes. We only collect what we need (name, contact, address, order history) and we never store your card/bank/UPI details ourselves — that all goes through secure, verified payment gateways.
A: Never. We don’t sell, rent, or trade your info to anyone. Only shared with the people who actually need it to get your order to you (payment + shipping partners).
A: Of course — hit unsubscribe on any email or just message us at aksofficial.co@gmail.com. Order updates will still come through, though, since those are important.
Slide Into Our DMs (or Just Email Us)
- A: Email: aksofficial.co@gmail.com
- Phone: +91 7439603389
- Hours: Monday–Friday, 11:00 AM – 7:00 PM IST
- Office: 4A, Gobinda Dhar Ln, Bortola, Barabazar Market, Kolkata, West Bengal 700001
- Thanks for riding with us. Always Keep Shining.
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