Exchange/Return & Shipping Policy

• We are committed to making your shopping experience as fuss-free and enjoyable as possible. Please read through the following terms & conditions prior to making a purchase.
• Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

Shipping

• We offer free shipping.

Returns & Exchanges

• Return or exchange request will only be allowed within 4 days from the date of delivery.
• Reverse Pickup Service: Home pickup charges ₹100. The cost of the return applies to each request and will be deducted from the refund amount.
• Product Integrity: Returned items should be unused, unwashed, unaltered, and undamaged. In case you have received any damaged product from us, please share the photos for us to review & resolve.

Refund Policy

• Please email at aksofficial.co@gmail.com with your order number and reason for return.
• We will provide further return instructions based on your location.
• Shipping costs for returns are the customer’s responsibility unless the item is defective or we made an error.
• Once we receive your return and confirm it meets the criteria, we will process your refund.
• Processing time may vary depending on your payment provider but generally takes 5-10 business days.

Non-Serviceable Areas

• If you are located in an area where our return service is non-serviceable, you need to return the item(s) by your own means.

Additional Charges

• Prepaid orders that are cancelled by the customer after dispatch will be charged ₹100 for the reverse shipment.

Processing Time

• Once we receive an order, we will process it out for delivery within 5-6 business days.

Packaging

• Please make sure that the exchanged items are packed securely and safely to prevent any loss or damage during transit.

Customer Support

• Need help? Email us at aksofficial.co@gmail.com or WhatsApp at +91 74396 03389 (Mon-Sat, 10 am-6 pm).